1. Why am I getting an "Invalid serial number error"?

A message indicating an invalid serial number is encountered when the coupon code is used as the serial number. The code provided to you in your email(s) is NOT the serial number, but a coupon code that will generate a new serial number. *Please follow the steps outlined below to obtain the new serial number using the coupon code emailed to you:

1. Start your plug-in. Click the "Buy/Update" button.
2. Click the "Purchase on line" button.
3. Enter ALL your billing information (name, address, Credit Card, etc.)
4. Enter the coupon code you received in your email from ASF.COM into the "Coupon Code" box.
5. Finish the purchase process.

The new serial number will automatically be entered in your new version (v2.1), and a confirmation email will be sent to you. *Follow these instructions for the EACH plug-in you use, and remember coupon codes are plug-in specific! Refer to the email you received to make sure you are using the appropriate coupon code with the appropriate plug-in.

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2. Why can't I activate my plug-in with the coupon code Kodak emailed me?

Please ensure you are attempting to use the correct coupon code with the appropriate installer. For instance, if you received a coupon code for "Mac Version 2.1 PPC", remember this code is not valid for the "Mac Version 2.1 Universal" installer.

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3. Why am I getting the message "The coupon code is subject to billing requirements not met"?

Although the coupon code may entitle you to a "free" update, all of the billing information (Name, Address, Credit Card info, etc.) MUST be filled out. Your card will only be charged if this is a new purchase, or if you are using a coupon code for the "MACINTOSH OS X, version 2.1 Universal" plug-in.

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4. Update instructions to version 2.1 for WINDOWS and MACINTOSH PowerPC (non-INTEL processors)

It will be necessary to re-register your plug-in on our website in order to fully activate Version 2.1. You should have received an email from us containing a coupon code and instructions for updating and re-registering the product. Listed below is a summary of the instructions.

1. Download and install Version 2.1. of the software plug-in from our website, www.asf.com.
2. Open an image using ADOBE Photoshop or similar utilty from where you will use the plugin.
3. Click on the "Filter" or "Effects" menu at the top of the screen and select the Kodak plug-in. (To access the "Effects" menu in PhotoDeluxe Home Edition, you may first need to activate the "Advanced Menus" option.) This will open the Kodak plug-in window.
4. Click on the "Buy/Update" button in the top right corner of the Kodak plug-in window.
5. Click the "Purchase Online" button in the top right corner of the Kodak plug-in window.
6. You should now be at the "Software Delivery Wizard". Please follow the instructions of the wizard in order to begin registering the plug-in.
   NOTE: When you get to the "Personal Information Screen", you will need to enter in the "coupon code" emailed to you for your plug-in.
   
   Although the coupon code should make the balance $0.00, you may still be required to enter credit card information.
   
   
7. Complete the wizard instructions and your plug-in should automatically register.

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5. Install instructions for version 2.1 for INTEL based MACINTOSH (non-PowerPC models)

1. Download and install Version 2.1. of the software plug-in from our website, www.asf.com.
2. Open an image using ADOBE Photoshop or similar utilty from where you will use the plugin.
3. Click on the "Filter" or "Effects" menu at the top of the screen and select the Kodak plug-in. (To access the "Effects" menu in PhotoDeluxe Home Edition, you may first need to activate the "Advanced Menus" option.) This will open the Kodak plug-in window.
4. Click on the "Buy/Update" button in the top right corner of the Kodak plug-in window.
5. Click the "Purchase Online" button in the top right corner of the Kodak plug-in window.
6. You should now be at the "Software Delivery Wizard". Please follow the instructions of the wizard in order to begin registering the plug-in.
   NOTE: When you get to the "Personal Information Screen", you will need to enter in the "coupon code" emailed to you for your plug-in.
   
   The coupon code 'UNIVERSAL' will provide the 25% discount offered on the Universal OS X MAC installer.
   
   
7. Complete the wizard instructions and your plug-in should automatically register.

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6. Why do I get a message that I "must have Administrator Rights" when installing and/or registering the plugin on a Vista computer?

This issue has to do with the User Account Controls in the new Vista operating system and the way our plugin interacts with it for registration purposes and needs.  To overcome that message and issue please follow the steps below for running Photoshop as the Administrator.

1. Right mouse click the Photoshop icon you use to start Photoshop with and select (left click) Properties option on the menu that appears.
2. Click the Compatibility Tab at the top of the Properties window and at the bottom the Compatibility window is a "Run this program as Administrator" box. Put a check in the and then click OK to close this menu. Then start Photoshop as you normally would.

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