1. With which image-editing applications are the plug-ins compatible?

The plug-in software is designed to be compatible with Adobe Photoshop and Photoshop plug-in compatible programs. It has been tested and is compatible with the following programs for Windows and Macintosh:

Adobe Photoshop 5.0, 5.5, 6.0, 7.0, CS, CS2 and CS3
Adobe Photoshop Elements 1.0, 2.0, 3.0 and 4.0
Adobe Photoshop LE 5.0
Adobe PhotoDeluxe Home Edition 4.0 for Windows
Jasc Paint Shop Pro 7.0, 8.0 and 9.0 for Windows
Adobe PhotoDeluxe 2.0 for Macintosh.

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2. What happens if I install the plug-ins on my PC with no Photoshop plug-in compatible image application present?

When the installation program doesn?t recognize any compatible imaging applications, the plug-in will install into the following default locations:

It is best to install the image application first then install the plug-ins.

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3. I installed an Adobe Photoshop plug-in compatible application on my machine after I installed a plug-in. How do I get the plug-in to work with this new application?

Rerun the plug-in installer and step through the installation process to install the plug-in for the new application. You can rerun the plug-in installer on Windows via the Add/Remove Control Panel. If you have plug-in version 1.1.0 or later installed, you can also rerun the installer from the Start menu under Program and Kodak. For Macintosh platforms, you should just run the installer again.

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4. I have an image open but the plug-in is grayed out on the menu. Why can't I run the plug-in on this image?

The plug-ins work with any RGB digital image file, whether from cameras, film or print scanners or any other source of digitization. If your image is in some other color format like CMYK, just convert the image to RGB format with your image editor before applying a plug-in. If you aren't using the Professional version of the plug-in, make sure that your image is in 8 bit mode. The standard plug-ins do not support 16 bit mode.

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5. What is maximum image bit depth that the plug-ins can process?

16 bit for the Professional versions, 8-bits per channel for the Standard versions.

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6. What is the difference between working with 8 bit images and 16 bit images?

Usually 8 bits of image information is adequate for printing or displaying images. The problem with 8 bit images is that when images are modified to bring out minute detail in the shadows or highlights, the limitations of 8 bits becomes more obvious in the form of quantization artifacts. The same limitations can occur when images are modified repeatedly. To prevent this, many sources of digital images such as scanners and digital cameras, provide more than 8 bits of image information. In most cases the devices store the 10, 12, and 14 bit images in a 16 bit format. Some image editors allow 16 bit images to be displayed and execute certain functions, but not all are available to be used on 16 bit images. To prevent quantization artifacts when performing many adjustments to an image, perform as many modifications as possible while the image is in the 16 bit mode, and convert to 8 bit mode only when necessary. Most printers that do accept 16 bit data convert it to 8 bits for printing, so you should notice very little difference in the final output. If you are only performing a few minor adjustments to an image, there won't be any significant difference between working in 8 bit mode and working in 16 bit mode.

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7. What is the minimum image size (in pixels) that the plug-ins can process?

480 x 480 pixels (DIGITAL ROC Plug-In); 480 x 480 pixels (DIGITAL ROC Professional Plug-In); 350 x 350 pixels (DIGITAL SHO Plug-In); 64x64 pixels (DIGITAL SHO Professional Plug-In); 256x256 pixels (DIGITAL GEM Plug-In) ); 350x350 pixels (DIGITAL GEM AIRBRUSH Professional Plug-In); 512x512 pixels (DIGITAL GEM Professional Plug-In)

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8. What is maximum image size that the plug-ins can process?

This question doesn't have an exact answer.  The maximum image size that you can process is dependent upon your computer's memory.  Based upon the computer and software program, a certain amount of memory is allocated to working with images.  Within the Image Editing Program, plug-ins require a calculable amount of memory to perform their actions.  In addition, the Image Editing program requires a set amount of memory to handle a particular image.  In the following examples, we will center on Adobe Photoshop as the image editing program.

Photoshop Requirements
According to Adobe documentation, Photoshop requires 2x the uncompressed image size in megabytes.  You can determine the size of the image by viewing "image size" under the Image menu.  You can also determine the image size for the RGB, 8bit image by multiplying the width x height in pixels and then multiplying by three for the three channels.

In Photoshop, under Edit/Preferences/Memory & Image Cache, you can determine how much memory is available to Photoshop.  You can adjust the amount of memory that Photoshop can use as a percent of the total RAM available, however the computer must have 2X that memory available on the hard disk or assigned scratch disks.  Memory is further reduced by multiple images being opened or potentially additional programs running concurrently.

Kodak Plug-in Requirements
In addition to the Image editing program requirements, the following memory is used by Kodak plug-ins:

Example
First, calculate the memory required for your image, which is width * height * 3 channels for 8 bit images and width * height * 3 channels * 2 bytes for 16 bit images. For example, a 1000x2000 8 bit image would be 1000 * 2000 * 3 = 6000000 bytes, or 6 megabytes.

Then calculate the memory needed by your imaging application to process your image. For example, Photoshop requires a minimum of 2 times the image memory (one input copy and one output copy) or 6 MB * 2 = 12 MB.

Then calculate the amount of memory required by the plug-in for your image. For example, DIGITAL GEM Professional requires 2.5 times the image memory, or 6 MB * 2.5 = 15 MB.

To get an estimate of the memory required to process your image, add the application memory requirements and the plug-in memory requirements. For example, using the DIGITAL GEM Professional plug-in in Photoshop on a 6 MB image would require about 12 MB + 15 MB = 27 MB of memory. This is the amount of unused memory that must be available to Photoshop after the image is opened and before the plug-in is applied.

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9. Do the plug-ins work with black and white images?

Yes. Black and white images must be converted to RGB images before they are processed by the plug-in. Once the plug-in has processed the image, the image may be converted back to grayscale. For the best results when using DIGITAL ROC, faded black and white prints or negatives should be scanned as color images.

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10. If I'm using more than one of the plug-ins on the same image, in what order should I apply them?

The recommended order for applying the plug-ins is DIGITAL ROC, DIGITAL GEM, DIGITAL SHO, and then DIGITAL GEM Airbrush.

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11. How do I purchase a copy of plug-in software?

First, download the fully functional trial version of the plug-in and install it. Then, purchase a Registration Code. When you register your plug-in by entering the code, the plug-in will no longer add a watermark to the images it processes. You can purchase a Registration Code through our on-line store.

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12. Where is the plug-in user interface?

Open your host application (e.g., Photoshop). Open an image file. If you are using PhotoDeluxe, make sure Advanced Menus are active. Click on "Filter" or "Effects." Click on "Kodak" and select a Kodak plug-in. The Kodak plug-in window will open - this is the plug-in user interface.

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13. How do I register the plug-in software after I have bought it?

After you purchase a plug-in, you receive a purchase confirmation email. You will need the information in that email to complete your registration. Open your host application (e.g., Photoshop). Open an image file. If you are using PhotoDeluxe, make sure that "Advanced Menus" are active. Click on "Filter" or "Effects." Click on "Kodak" and select the Kodak plug-in. The Kodak plug-in window will open. Click on the "Buy and Register" button in the upper left of the window. The Enter Registration Information window will open. Enter the registration information from your purchase confirmation email into the appropriate areas. Be sure to copy your Registered name, Registered email, and Registration code exactly, and do not introduce any extra characters or spaces. Click "OK" after you have entered all the correct information. A Thank You for Registering window will open. Click "OK" in the Thank You window. The Thank You window and the Enter Registration Information window will close. Your Kodak plug-in registration is complete.

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14. I entered the registration information in the Registration window, but I get an error that says my registration information is invalid. What could be causing the problem?

Make sure that all fields are filled in with the information in the email you received with your registration code. All fields are necessary to complete the registration. Also, the fields are case sensitive; make sure that you are typing the characters exactly as they appear in the email and make sure that there aren't any blank spaces before or after each entry, which might happen if you are cutting and pasting in information. Another problem could be that you are using registration information for the wrong product. Confirm that you are using the right information for the product.

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15. Do I need to download a new file or wait for the CD when I purchase a plug-in?

No. When you purchase a plug-in what you receive is Registration Information (i.e., Registered name, Registered email address, and Registration code). You use this information to register the Trial software that you can download for free. Once registered, you can then use the plug-in without getting the "UNREGISTERED Do Not Save" watermark across your image.

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16. If I use the free Trial plug-in and save an image with the watermark, will the watermark disappear when I buy and register the plug-in software?

No. Do not save a watermarked image using the same name and location as your original image. There is no way to remove the watermark from a saved image.

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17. What are the system requirements for the plug-ins?

The plug-in software runs on both Windows and Macintosh.

Requirements for Windows Version
Pentium II or better with 256 MB of RAM
Windows 98 SE, NT 4.0 (Service Pack 6a), 2000, ME, XP Home, XP Professional, Vista
Adobe Photoshop 5.0, 5.5, 6.0, 7.0, CS, CS2 and CS3 (may also work with other Photoshop plug-in compatible applications); Adobe Photoshop Elements 1.0, 2.0, 3.0 and 4.0; Adobe PhotoDeluxe Home Edition 4.0, Adobe Photoshop LE 5.0; Jasc Paint Shop Pro 7.0, 8.0, and 9.0
Monitor resolution set for 800 x 600 or higher and for small fonts. You do not have to use small fonts if you set your monitor for higher than a resolution of 800 x 600.

Requirements for Macintosh Version
PowerMAC G3 or better with 256 MB of RAM
Macintosh OS 8.6, OS 9.X, OSX PPC or Intel
Adobe Photoshop 5.0, 5.5, 6.0, 7.0, CS, CS2 and CS3 (may also work with other Photoshop plug-in compatible applications); Adobe Photoshop Elements 1.0, 2.0, 3.0 and 4.0; Adobe PhotoDeluxe 2.0, Adobe Photoshop LE 5.0
Monitor resolution set for 800 x 600 or higher

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18. How do I install a plug-in for use with Paint Shop Pro?

The plug-ins are not automatically installed for use with Paint Shop Pro.

1. First close Paint Shop Pro.
2. To manually install a plug-in go to the Kodak folder e.g. C:\Program Files\KODAK\DIGITAL GEM Airbrush Professional Plug-In 2.1 and copy the file that ends with ".8BF", in this case you would right-click on the file "DigitalAIRProV2.8BF" and select Copy from the pop-up menu.
3. Navigate to Paint Shop Pro's plug-ins folder. A common location is C:\Program Files\Corel\Corel Paint Shop Pro Photo XI\PlugIns. Paste the plug-in into this folder by right clicking anywhere in the folder and choosing Paste from the pop-up menu.
4. Start Paint Shop Pro. Open an image and select the plug-in. To do this go to Effects > Plug-In Filters > Kodak DIGITAL GEM Airbrush Professional v2.1.

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19. How do I uninstall a plug-in from my Windows computer?

1. Double click "My Computer".
2. Double click "Control Panel".
3. Double click "Add/Remove Programs".
4. Select the program you want to remove (e.g. Kodak DIGITAL GEM Airbrush Professional Plug-In 2.1)
5. Click "Remove".

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20. How do I uninstall a PPC plug-in from my Macintosh computer?

When the plug-in was installed it was dragged into the Plug-Ins folder. To uninstall, return to this location and drag the plug-in to the recycle bin. If you are not sure where it is, use Apple's Spotlight feature to search for "DigitalAIRPro", "DigitalGEMPro", "DigitalROCPro", or "DigitalSHOPro".

Leaving the remaining files on your computer will not cause problems. There is less than 2MB of information stored for each plug-in. These files are located in Library::Application Support::Kodak. To remove all files associated with the Kodak plug-ins delete this folder. To delete one plug-in but leave others, navigate further to Library::Application Support::Kodak::ADC Plug-Ins and delete the folder corresponding to the plug-in you want to remove.

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21. How do I uninstall a Universal plug-in from my Macintosh computer?

When the plug-in was installed it was dragged into the Plug-Ins folder. To uninstall, return to this location and drag the plug-in to the recycle bin. If you are not sure where it is, use Apple's Spotlight feature to search for "DigitalAIRPro", "DigitalGEMPro", "DigitalROCPro", or "DigitalSHOPro".

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22. How do I purchase and register a plug-in on a computer that is not connected to the Internet or is behind a firewall that interferes with the automatic process?

Follow these steps to buy, register, and activate your software plug-in for a computer that does not have Internet access or proxy server and doesn?t allow the automated purchase process.

1) Purchase - Go to the ecommerce store (www.asf.com) to purchase a serial number for each plug-in. If we provided a coupon, type it in the ?Coupon? field of the ?Personal Information? screen. After the purchase is complete, you will receive an email with your plug-in serial number. Download the plug-in and move it to the system where you?ll install and use the software.

2) Install, and launch the plug-in on the system where you want to use the plug-in.

3) Click the "Buy/Update" button. Type the serial number that you received via email in the "Serial Number" field and press ?OK?. When the "Serial Number Activation" dialog appears click on "Cancel" to use manual activation. If the "Unable to connect to an eSellerate server" dialog appears, click on "Cancel". The "Product Activation" dialog now appears.

4) Click on "Activate using a different computer that has Web access". Note: If you have a Web browser that works on this system then click on "Activate using a Web browser on this computer". Click "Next".

5) To proceed with activation, you will need to take the Installation ID shown, to a different computer with web access. Then go to the manual software activation web site (http://activate.esellerate.net). The site will provide instructions for creating an Activation Key. For your convenience, you have the option to save the Activation URL and Installation ID to a text file that can then be printed or e-mailed. Once you've created an Activation Key, return to this screen and click the "Next" button.

6) Enter your Activation Key in the fields provided, using the Tab key to advance through the fields. If you've copied the Activation Key to the Clipboard, you may paste the entire key in at once (using Ctrl+V). When you're finished, click the "Activate" button.

7) If you would like to save your Installation ID and Activation Key to a text file for future reference, click the "Save" button.

8) When you're finished, click the "Done" button. Click on "OK" and the plug-in will be registered.

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23. I am using Adobe Photoshop and I cannot find my Kodak Plug-In. Where is it?

To use the plug-in in Photoshop:

1. Open Photoshop.
2. Open an image. Image needs to be in rgb mode.
3. Click "Filter" from the menu.
4. Click "Kodak". If "Kodak" doesn't show up under the "Filter" menu, then the plug-in wasn't installed correctly. Carefully follow the installation instructions found in the Read Me file that came with your plug-in.
5. Click one of the plug-ins that you have installed.

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24. I am using Corel Paint Shop Pro and I cannot find my Kodak Plug-In. Where is it?

To use the plug-in in Paint Shop Pro:

1. Open Paint Shop Pro.
2. Open an image. Image needs to be in rgb mode.
3. Click "Effects" from the menu.
4. Click "Kodak". If "Kodak" doesn't show up under the "Effects" menu, then the plug-in wasn't installed correctly. Carefully follow the installation instructions found in the Read Me file that came with your plug-in.
5. Click one of the plug-ins that you have installed.

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25. Can I use the Kodak Plug-Ins to automatically process all my images (batch processing)?

Using Photoshop?s automation it's possible to run the plug-in on an entire folder full of images using batch processing. The disadvantage to this is that the same settings will be applied to every single image. Sometimes different settings are needed for different images. In general, we recommend that customers at least review the preview image results before applying the plug-in to the final image. Running the plug-in automatically, however, will save you time.

To automate application of our plug-ins to multiple files, you can use the built in functions of Photoshop. First, you need to create an action, which is basically a recording process. The action will be to ?run? the plug-in on an image. Once the action is completed and named, you can turn it into a batch processor. You can find instructions on how to do batch processing within the help documents of Photoshop.

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26. I get an error message that says there is not enough memory (RAM) when I am using a KODAK PROFESSIONAL Image Enhancement Plug-In with Photoshop. How can I get around this error?

The error message that you are receiving indicates that Photoshop doesn't have enough memory to run the plug-in on the entire image. There are several work-around solutions for this problem. The first step you should take is to increase the amount of memory that is allocated to Photoshop. In order to do this, please follow the instructions below:

1. Open up Photoshop.
2. Select "Edit".
3. Select "Preferences".
4. Select "Memory & Image Cache".
5. Increase the Maximum Memory Used by Photoshop (found under the heading "Memory Usage").
6. Click "OK".
7. Close Photoshop.
8. Re-start Photoshop.

By increasing the amount of memory allocated to Photoshop, you should now be able to process larger images with the software plug-in.

A second solution is to run the plug-in on only part of the image. For instance, you could use one of Photoshop's selection tools, select a portion of the image, and then apply the plug-in.

A final work-around solution is to reduce the size of your image. By making the image size smaller, Photoshop requires less memory to process the image.

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27. I installed my KODAK PROFESSIONAL Image Enhancement Plug-In in the plug-ins folder for GraphicConverter, Painter or another application and it does not work.

Some applications (e.g. GraphicConverter and Painter) do not fully support Photoshop plug-ins and are not compatible with our software. Instead, use one of the compatible image applications which are listed in the Read Me and the Tutorial.

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28. Why is my plug-in grayed out in the Photoshop Filters menu?

The plug-in is "grayed out" when the image you are using is not an rgb image. To modify this in Photoshop, choose Image-> Mode->RGB Color. The plug-in should now be able to operate correctly.

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